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Read These Terms Before You Open an Account

These terms govern your account on kerkiya — how you use it, what we expect from you, and what applies when you deposit via bKash, Nagad or Rocket.

Account eligibility appliesbKash, Nagad, Rocket coveredBangladesh region accessWallet rules includedTerms subject to change

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TERMS CONTACT PATHS

Reach Us About These Terms

If something in these terms is unclear or you believe a rule has been applied incorrectly to your account, contact our support team directly. We handle terms-related queries through the channels below. Disputes about wallet transactions — particularly bKash or Nagad deposits that did not reflect on your balance — are prioritised and reviewed with payment logs.

Live Chat Open the chat window from your account dashboard for immediate terms clarification or to flag a transaction dispute linked to your wallet.

Email Support Write to our support address for formal terms queries, account verification issues or to request a written copy of the version you accepted.

Account Help Centre The Help Centre inside your account lists common terms questions, wallet rules for bKash and Rocket, and the step-by-step dispute process.

What These Terms Actually Cover

kerkiya Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

By creating an account and making a deposit — whether through bKash, Nagad, Rocket or any other accepted method — you confirm that you have read and accept these terms in full. You may only hold one account per person. Sharing account credentials is not permitted,

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and any attempt to exploit payment flows for fraudulent purposes will result in account suspension and forfeiture of any pending withdrawal. All transactions processed through your wallet are final once confirmed. If you initiate a bKash or Nagad transfer and the amount reaches your kerkiya account
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balance, that action counts as a completed deposit under these terms. Withdrawals are processed back to the same wallet method used for your deposit where technically possible. Any mismatch between the wallet number on your account and the withdrawal target will trigger a manual verification step
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before funds move. Kerkiya reserves the right to update these terms at any time. Material changes will be flagged on the account dashboard. Continuing to use the platform after a change is posted means you accept the updated version. If you disagree with a change, close
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your account and stop using the service. Access to any feature, including sports betting markets and live casino tables, remains subject to local law in Bangladesh and eligible regions as determined at the time of access.

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

HOW WE ENFORCE THIS

How kerkiya Handles Account and Policy Matters

These terms are not decoration — they set the actual rules we apply when processing withdrawals, reviewing account activity, and responding to wallet disputes. Here is how each area works in practice, so you know what to expect before a situation arises.

Account Security

Your account is tied to a verified mobile number. Any login from a new device triggers an OTP check. Do not share your PIN or OTP with anyone, including support staff.

Payment Record Retention

We retain transaction logs for all bKash, Nagad and Rocket deposits and withdrawals. These records are used to resolve any payment discrepancy you raise with support.

Terms Update Process

When these terms change, the updated version is posted to this page with a revision date. Your account dashboard will carry a notification until you acknowledge the change.

Who to Contact for Changes

To request a correction to your account record or query how a specific term was applied to your case, contact support via live chat and ask to escalate to the compliance team.

Common Questions About These Terms

These are the questions we get most often about account rules, wallet conditions, and how these terms apply to real situations — answered directly, without legal filler.

Yes. Every transaction processed through bKash, Nagad or Rocket is governed by these terms from the moment the transfer is confirmed on your account balance.

No. Each person may hold only one account. Duplicate accounts are closed on detection, and any balance held in a secondary account is forfeited under these terms.

You may close your account before the updated terms take effect. Continuing to use the platform or making a deposit after the update date counts as acceptance of the new version.

Contact support via live chat, provide your transaction reference number, and request a payment log review. Wallet disputes are checked against our Rocket transaction records directly.

Access depends on your local law and eligible region. We do not make legal determinations on your behalf — check your local rules before opening or using your account.

We post changes to this page and notify you via your account dashboard. It is your responsibility to review the updated terms; continued use confirms acceptance of any revision.

Reference

Terms & Conditions

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.

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Read These Terms Before You Open an Account

Reach Us About These Terms

How kerkiya Handles Account and Policy Matters

Account Security

Payment Record Retention

Terms Update Process

Who to Contact for Changes

Common Questions About These Terms

01 Do these terms apply to every deposit I make via bKash or Nagad?

02 Can I have more than one account on kerkiya?

03 What happens if I disagree with a terms update?

04 How do I raise a dispute if my Rocket withdrawal was not processed correctly?

05 Does access to kerkiya depend on where I am in Bangladesh?

06 Can kerkiya change these terms without telling me first?

Terms & Conditions

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