What Information We Collect and How We Use It
When you create an account on kerkiya, we collect the details you submit directly — your name, contact information, and the payment method you choose to fund your wallet. If you deposit through bKash, Nagad, or Rocket, we record the transaction reference and the amount for
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verification and fraud-prevention purposes; we do not store your full mobile banking PIN or password at any point. We also gather technical data automatically: the device type you use to access the lobby, your browser version, IP address, and session timestamps. This helps us keep your
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account secure and identify unusual login attempts. When you reach out to our support team, the conversation record is retained so we can follow up consistently. We use all collected data to process your transactions, respond to account queries, maintain platform security, and comply with our
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obligations in the regions where our service is available. We do not sell your personal data to third-party marketing companies. Sharing with service partners — such as payment processors handling your Nagad or Rocket transfer — happens only to the extent needed to complete your transaction.
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Your continued use of kerkiya confirms you have read and accepted the terms of this policy, subject to applicable local law.
Service availability depends on eligible regions and local law. Users should check local rules before opening an account.